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Terms & Conditions

PRESSURE WASHING

All prices are subject to site inspection and estimate.

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Any major site clearance required prior to our work will usually incur a small charge.

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Access to water supply from the customer’s property is normally required.

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Sanding and Sealing of surfaces will always require a separate visit.

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Oil, solvent, paint and cement stains may not be completely removed in all cases.

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Pressure washing can loosen or remove new, unsound, broken, damaged or perished surfaces, pointing, blocks, paving stones and insecure brickwork. – In all cases, any reinstatement will be the customer’s responsibility.

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Payment is only accepted by cash, bank transfer, or cheque.

Payment in full is required on completion less any deposit paid.

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All prices exclude 20% VAT unless otherwise stated.

Cancellation and amendment

1. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the service has not started, within a period of 1 day from the date of the quotation, (unless the quotation has been withdrawn).

2. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

3. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavors to make any required changes and additional costs will be included in the Fees and invoiced to you.

4. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any changes in the services or how they are provided, we will notify you immediately. We will use reasonable endeavors to keep any such charges to a minimum.
Liability and indemnity

1. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

2. The total amount of our liability is limited to the total amount of Fees payable by you under Contract.

3. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

a. any indirect, special or consequential loss, damage, cost, or expenses or;

b. any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or

c. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

d. any losses caused directly or indirectly by any failure or breach in relation to your obligations; or

e. any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Service.

36. You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damages to any equipment (including that belonging to third parties) caused by you or your agents or employees.

37. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.
COMPLAINTS POLICY
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We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon as possible. Either call us on 07402898364 or email us at ezcleanexteriors@outlook.com, we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Payment

1. We will invoice you for payment of Fees either: a. when we have completed the service; or b. on the invoice dates set out in the quotation.
2. You must pay the Fees due within 3 days of the invoice.

3. Time for payment shall be of the essence of the contract.

4. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 8% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.

5. All payments due under these Terms and Conditions must be made in full without any deductions or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

6. If you do not pay within the period set out above, we can suspend any further provision of services and cancel any future services which have been ordered by, or otherwise arranged with, you.

7. Receipts for payment will be issued by us only at your request.

8. All payments must be made in British pounds unless otherwise agreed in writing between us.
Termination

31. We can terminate the provision of the services immediately if you:

a. Commit a material breach of your obligations under these Terms and Conditions; or

b. Fail to pay any amount due under the Contract on the due date for payment; or

c. Are or become or, in our reasonable opinion, are subject of bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

d. Enter into a voluntary arrangement under Part 1 of The Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

e. Convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any document are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para.14 of schedule B1 of The Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.
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